1. Introduction

Trust The Process (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital CMC platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly, including:

• Name and contact information (email, phone number)
• Company affiliation and job title
• Account credentials and authentication data
• Payment and billing information (processed securely through third-party providers)

2.2 Usage Data

We automatically collect information about how you interact with our platform:

• Log files and IP addresses
• Browser type and device information
• Pages visited and features used
• Time stamps and session duration

2.3 Process Data

When using our platform tools, you may upload or generate process engineering data:

• Experimental designs and results
• Process parameters and batch records
• Analytical data and characterization results
• Documentation and reports

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and manage accounts
• Send technical notices and support communications
• Respond to your inquiries and requests
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or security issues

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Compliance with 21 CFR Part 11 for GxP data
• Secure cloud infrastructure (Azure/Vercel)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only:

• With your explicit consent
• To comply with legal obligations
• With service providers under strict confidentiality agreements
• In connection with business transfers (merger, acquisition)

6. Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Export your process data in standard formats

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. GxP data may be retained per regulatory requirements (typically 7+ years).

8. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

FTP, LLC
Westminster, CO
Email: privacy@trusttheprocess.com